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Most frequently asked questions.

Why should I order prospectuses from you when I am already receiving prospectuses?
Each year higher education institutions distribute their prospectuses in a variety of different ways, by posting them themselves, or by requesting tender for their distribution with one of the available bulk suppliers. Registering your detailed order with us will ensure you receive your prospectuses when hecom is the supplier.
Will I get any duplicate orders if I place an order with you as well as other organisations?
NO A university will not choose to be represented by more than one supplier, so having orders with a number of companies will not result in multiple orders being fulfilled.
If I place an order with you will I have to cancel my orders with any existing companies?
NO A university will only choose to be represented by one supplier, so having orders with a number of companies will ensure you receive your order however the university or college decide to send out their prospectus, not duplicate your order.
When do I need to order?
NOW, you need to register an order immediately.
How do I register an order?
You can use your user ID and password to register online or contact us for further guidance.
When will my prospectuses be sent to me?
Most prospectuses are printed and sent out in the spring/summer each year.
Why will your company offer a good service?
We have been supporting the mail communications activities of universities for the past 11 years. To ensure that we offer a fully integrated service to both schools and HEIs a significant number of our team that have now joined Higher Education Communication Ltd (Hecom) have previously worked on prospectus distribution projects.